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2023 Spring Survey: The Cost of Retail Returns

The retail industry faces the ongoing challenge of efficiently managing returns while meeting consumer expectations. In this report, we summarize key challenges, emerging trends, and actionable strategies that retailers shared in our recent survey they are currently using to optimize returns processes and enhance financial outcomes. We invite you to explore the valuable insights presented here and engage with goTRG’s returns experts to discover how our returns management SaaS and solutions can effectively solve your returns problems.

Download the full report to learn retailers’ current returns-related priorities and the strategies they employ to minimize costs and maximize recovery potential.

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Many retailers are turning to returns management providers to reduce holiday return costs and recover higher profits. A survey found that 56% of retailers invest in third-party support and intelligent software. Finding the right partner is key, and an article highlights 12 gifts the best returns providers can offer this season and beyond.

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2022 Spring Survey: Consumer Shopping & Returns Behavior

May 5, 2022

Here we review the latest consumer spending, shopping, and returning preferences for Spring 2022.

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Retailers’ Challenges, Perspectives, and Evolving Strategies for 2023

February 21, 2023

Retailers face a major challenge with costly returns, which amounted to $816 billion in 2022. To address this, they are investing in reverse logistics and technology, changing policies, and partnering with third-party providers. goTRG offers solutions for higher resale margins in various categories.

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